Warranty

Limited Warranty Statement

This limited warranty is strictly applicable for products/accessories purchased from us directly (via online purchase or walk-in purchase at our Retail Store) and it is not applicable for any products which are not purchased directly from us. The limited warranty shall start to apply on the day the customer receives the product.

General Products

Item

Scope of Warranty

Warranty Period

Handset Hardware

Standard manufacturer faults. 

12 months

Audio Products

Standard manufacturer faults. 

12 months

Batteries

(all products, ie: phone, tablet, laptop, transportation, et al)

Standard manufacturer faults. 

6 months

 

Smart Home Devices

Product

Item

Warranty Period

Air Purifier

Main Product only

12 months

(filter and other consumable accessories are not included)

Adapter & cable only

6 months

Vacuum Cleaner

Main Product only

12 months 

(brush, strap, filter and other consumable accessories are not included)

Adapter & cable only

6 months

Smart Scale

Body / Composition Scale /

Blood Pressure Monitor

Main Product

12 months

Home Control Kit/ Fire Alarm Detector/ Remote Controller / Smoke Detector

Main Product

12 months

Rice Cooker

Main Product

12 months

Foam Soap Dispenser

Main Product

6 months

 

Digital Products and Accessories

Product

Item

Warranty Period

Laptop

Main Product

12 months

Charger

6 months

Mouse

Main Product

6 months

Security Camera /

Camera

Main Product

12 months

Dashcam

Main Product

12 months

 

Transportation Products

Product

Warranty Period

Electric Scooter*

12 months

Segway*

12 months

Qicycle*

12 months

Kickstand and mudguard set

6 months

  * Tyres and accessories for transportation products are not included in our warranty coverage.

 

TV Products

Product

Warranty Period

TV / Projector

12 months

TV Box 12 months

 

Other Products

Item

Warranty Period

Battery

6 months

Battery Charger

6 months

LED Lights

6 months

Mi Band

6 months (excluding strap)

Power Bank

6 months

USB Cable

6 months

Screw Driver / Driver Set

6 months

(*screw head not included)

Selfie Stick

6 months

Smart Flower Monitor

6 months

Suitcase

6 months

Sunglasses

6 months

Translator

6 months

USB Fan

6 months

Water Quality Tester Pen

6 months

Wifi Repeater /Router

6 months

 

General Products Warranty Terms and Conditions:

  1. This limited warranty is only valid in Australia and our product is not eligible for any international warranty and replacement service. 
  2. We may conduct diagnostic tests on customer’s products to identify causes of failures/defects. Before returning any faulty products for service, customer should back up personal data and remove any confidential personal information from the product. We are not responsible for damage or loss of any program, data, or removable storage media.
  3. Prior to contacting our Customer Care Line, please ensure the following information is available at hand:
    • Original invoice/receipt.
    • Customer‚Äôs full address and contact information.
    • Model, serial number, and IMEI number, if available.
    • Purchase order number, if available.
  4. This warranty does not cover the following cases:
    • Product serial number, IMEI number or warranty seal is illegible or has been removed, erased, defaced, altered, and/or tampered.
    • Any accessory or external part of the product is missing.
    • Product fault/damage caused by:
      • improper care, negligence, accidental or deliberate misuse or unauthorised alterations;
      • failure to follow the manufacturer‚Äôs instructions for usage, installation, operation or maintenance;
      • external sources, including electrical interference, power surges and voltage fluctuations;
      • infestations of vermin, pests or insects;
      • acts of God or man-made catastrophes; or
      • water damage, rust or corrosion.
    • Damage occurs in/on outer surface of the product, including but not limited to cracks, dents or scratches on the exterior cases, screens, camera lenses, buttons and other attachments.
    • Product becomes dirty or damaged due to contact with chemical agents, sharp objects, improper handling, accident, abuse, or under abnormal use or conditions such as sauna, swimming, and so forth.
    • General maintenance, password reset assistance, cleaning, application update/installation, product demonstration, or any other service other than repair/replacement.
    • Deterioration of the product caused by normal wearing and tearing, including but not limited to rust or stains.
    • Any other circumstances that are contradictory or are not in compliance with business ethics.
  5. Manufacturing warranty applies on:
    • Manufacturing defects in materials and workmanship of the product. This warranty applies when the product is used under normal conditions and for the purpose in which the product was designed.
    • Warranty covers all manufacturing defects on zippers, runners, buckles & stitching issues caused by workmanship errors.
  6. Warranty will automatically terminate on the expiry of the warranty period as specified above.
  7. We shall at our own discretion to determine whether a product is "out of warranty" according to our company policy and no other dealer/ distributor or retailer has authority to vary the terms of our warranty policy.  

MI TV Warranty Terms and Conditions

In additional to the General Products Warranty Terms and Conditions, the warranty for the TV or projector series products shall be governed under the following terms and conditions:

  1. Warranty is limited to the first purchaser of this product and it is not transferable or assignable. Original purchase invoice/receipt with corresponding model and serial number of the product must be presented to claim warranty.
  2. Warranty does not cover damages caused due to improper installation, repair, unauthorised modification, physical damage and water log damages or connection of the product to equipment not approved by the Company.
  3. This Warranty will be void on removal, tampering or alteration of any identification labels on the product or any of its components including serial number.
  4. If the product is not used as per its usage specifications, warranty will be void.
  5. We will not be liable for consequential or resulting liability, damage or loss to property or life arising directly or indirectly out of any defect in the product. The maximum claim if entertained by us will be subject to the maximum retail price of the product purchased or the purchase price, whichever is lower.
  6. The warranty does not cover accessories external to the system. [*note:The company's obligation under this warranty shall be limited to providing replacement of parts only.]
  7. In the event of replacement of any parts of the unit, this warranty will thereafter continue and remain in force only for the unexpired period of the warranty from date of purchase. Moreover, the time taken for replacement whether under the warranty or otherwise shall not be excluded from the warranty period.
  8. In case of any damage during transit by the customer, the warranty for unexpired period will continue from date of purchase. Defects due to cause beyond our control like lightning, abnormal voltage, natural disaster and acts of God or while in transit to Service Centre or purchaser's residence will not be covered by the Warranty.
  9. We reserves the right to retain any parts or components replaced at our discretion, in the event of a defect being noticed in the equipment during warranty period.
  10. Replacement of parts would be purely at our sole discretion. In the event where the replacement of the entire unit is being made (subject to our sole discretion), the same model shall be replaced and if such model has been discontinued, it shall be replaced with the model equivalent as we may deem fit and appropriate.
  11. In the event of any inconsistencies or variation of this warranty list and the general products terms and conditions, this list shall prevail.