Repair 

Warranty Repair 

If you bought a product from us and found it faulty, you may choose to return the faulty product to us for repair provided that all the following conditions (collectively, the “Warranty Repair Conditions”) have been fulfilled:

  • Product is manufactured for use in Australia
  • Product within the Warranty Period
  • Product has not been inspected, serviced or repaired by any other third parties (including any Xiaomi products sellers other than us) in any manner

Warranty Repair Procedure

1. You may contact our customer service for assistance or you may bring your faulty product together with the original proof of purchase (no photocopies accepted) to our Service Centre.

2. Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before returning to us.

3. Once we have received and confirmed your faulty product is eligible for our Warranty Repair Service, we will process for the repair.

4. In the event of a mechanical or electrical failure of the product within the Warranty Period, we will (at our sole discretion) arrange for our approved repairer to repair the product. If we decide the product is unable to be repaired or uneconomical to do so, we will replace the product with a product of the same or similar make and technical specification.

5. We will repair/replace the product with the same or equivalent product or parts. If the manufacturer or their agents only offer a refurbished part or product swap facility, we may replace the product with a refurbished product of the same type rather than repairing it. For the purposes of this policy, a replacement in this instance will be deemed as a repair. Refurbished parts may be used to repair the product. Please note that the replacement product may have a lower selling price and it is not limited to the original manufacturer of your product.

6. Where any product to be replaced is unavailable, we may elect to compensate you with our company credit notes (up to the value of the original product purchased). No replacement product or credit notes will exceed the original purchase price of your product.

7. Once your product has been replaced, your warranty of such product shall expire and the faulty product or parts replaced will become our property.

8. We will notify you via email once the new or repaired/replaced product is ready for collection. You may choose to pick-up the product at our Service Centre or we can arrange to post the product to you.

9. If your returned product has not fulfilled our Warranty Repair Service conditions, your product will be sent back to you (at your costs) or you may elect to collect the product at our Service Centre.

Out-of-Warranty Repair 

If your faulty product does not fulfil our warranty repair conditions, you may get an out-of-warranty repair quote from us in accordance with the following steps:

1. You may contact our customer service for assistance or bring your faulty product together with the original proof of purchase (no photocopies accepted) to our Service Centre.

2. Following our technical team’s inspection, our team member will provide you with an estimate out-of-warranty repair quote or otherwise we may advise that the product is not repairable.

3. If you have submitted the application online and agreeable with our repair quote, you may post to us (at your own costs) of your faulty product together with the original receipt (no photocopies accepted).

4. Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before returning to us.

5. Once we have received your product, we will process for the repair.

6. We will repair/replace the product or relevant parts with the same or equivalent product or parts. If the manufacturer or their agents only offer a refurbished part or product swap facility, we may replace the product with a refurbished product of the same type rather than repairing it. For the purposes of this policy, a replacement in this instance will be deemed as a repair. Refurbished parts may be used to repair the product.

7. We will notify you via email once the repaired product is ready for collection. You may choose to pick-up the product at our Service Centre or we can arrange to post the product to you at your costs.